The real work begins after SAP goes live: user requests, regulatory changes, new business needs and system updates never stop. With Delwork Bilişim's SAP Application Management Services (AMS), we keep your system running reliably every day and take load off your own team.
Our scope of services
- Incident management: logging, prioritising and resolving issues reported by users
- Problem management: root-cause analysis and permanent fixes for recurring issues
- Change requests: small and medium enhancements, report and form adjustments
- Regulatory compliance: applying tax, e-invoicing and legal reporting changes
- Technical maintenance: Basis tasks, system health checks, performance and job monitoring
- Continuous improvement: process and user-experience recommendations based on support data
Module-based expertise
Requests are handled by consultants experienced in the relevant module: finance and controlling (FI/CO), sales and distribution (SD), materials management (MM), production planning (PP), plant maintenance (PM), quality (QM), warehouse management (EWM/WM), human capital management (HCM), ABAP development, Fiori and Basis. Requests reach the right person without bouncing between modules.
Measurable service with SLAs
Every request is prioritised by business impact, so a critical issue never waits behind a low-priority report request. Response and resolution times are defined in the contract, and regular reports let us track open requests, resolution times and recurring topics together. Out-of-hours and 24/7 support models are available when needed.
Flexible engagement models
- Hour bundle: support hours used as needed
- Fixed monthly service: defined scope and SLAs with predictable cost
- Resource support: a module consultant working as part of your team
Why outsourced AMS?
Building and retaining an in-house team with deep knowledge of every SAP module is hard and costly. With AMS you reach the expertise you need when you need it, and knowledge is tied to documented processes rather than individuals.